Terms of Service

These Terms of Service govern your use of Wild Roots Floral's website and services. By placing an order, you agree to these terms.

1. Acceptance of Terms

By using wildroots.com or placing an order, you confirm you are at least 18 years of age and have legal capacity to enter binding contracts.

2. Products & Services

Availability: All products subject to seasonal availability. We reserve the right to modify offerings.

Pricing: Prices in USD and subject to change. Confirmed prices are final.

Substitutions: Due to seasonal availability, we may substitute flowers of equal or greater value while maintaining design integrity.

Organic Standards: All flowers are sustainably sourced from certified organic farms.

3. Orders & Payment

• • All orders subject to acceptance and availability
• • Payment required at time of order
• • We accept Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay
• • Order confirmations sent within 1 hour
• • You're responsible for accurate delivery information

4. Delivery

Areas: Portland metro area and surrounding communities. Extended areas may incur additional fees.

Times: Same-day delivery for orders before 2pm PST. Standard delivery 24-48 hours.

Fee: $25 standard. Free delivery over $250.

Attempts: If recipient unavailable, we'll leave at safe location or with building reception per instructions.

Delays: Not liable for delays from weather, traffic, or circumstances beyond our control.

5. Cancellations & Refunds

• • Standard orders: Cancel up to 24 hours before delivery for full refund
• • Same-day orders: Cannot be cancelled once in production
• • Wedding/Event orders: 50% deposit non-refundable; balance refundable 14+ days before event
• • Workshops: Full refund 7+ days before class; 50% refund 3-6 days before
• • Freshness guarantee: Contact within 48 hours for issues
• • Refunds processed in 5-7 business days

6. Freshness Guarantee

We guarantee 7-day freshness with proper care. Not covered:

• • Improper care or handling
• • Extreme temperatures
• • Direct sunlight exposure
• • Mechanical damage
• • Natural bloom cycles

7. Intellectual Property

All content including images, designs, and proprietary techniques are Wild Roots Floral property protected by copyright and trademark laws. Reproduction prohibited without written permission.

8. Limitation of Liability

Wild Roots Floral not liable for:

• • Indirect, incidental, or consequential damages
• • Loss of profits or business opportunities
• • Delivery delays beyond our control
• • Allergic reactions to flowers or pollen
• • Property damage from water or containers
• • Loss after successful delivery

Total liability shall not exceed order amount.

9. Governing Law

These terms governed by laws of Oregon State. Legal actions must be brought in Multnomah County courts.

Contact

For terms inquiries:

Email: legal@wildroots.com

Phone: (503) 555-1234

Mail: Wild Roots Floral, Legal Department
742 SE Morrison Street, Portland, OR 97214